Messaging system is the part of PSS Leonardo responsible for passenger SMS and e-mail notifications about booked flights’ operation changes events.

There are 4 different events impacted by the messaging system:

-          Flight cancel

-          Change of departure date / time / airport

-          Change of service class

-          Re-accommodation

 The main components of messaging system is:

-          Events generation unit responsible for creating of events related messages after change of flights status in CRS Leonardo

-          Messages sending unit responsible for physical delivery of previously created message by specified channel(s) (SMS and/or e-mail) with fixing status of the delivery

-          Messaging Control Interface – WEB-application providing user interface for delivery statuses report, monthly messaging statistic and messaging control by flights.

Airlines has ability to flexible tune messages’ templates for each event.