LEONARDO WEB Development

 Description


LEONARDO Web provides a hosted e-Commerce booking service to assist your airline in enhancing its web presence, improving levels of consumer direct distribution, delivering innovative customer experience, while reducing distribution and call-centre costs and reaching wider areas in the global marketplace.

We offer the development and customization of two booking engines for passenger and agency/tour operator as well as mobile enabled content and web check-in. Each individual process and look and feel will be customized according to your specific needs. Airlines have access to a lot of configurable options and they have control over the booking flow and page layout allowing them to differentiate themselves and tailor the online booking experience to their customer’s unique requirements. Flexible search options provide the necessary tools for your airline to market and sell the full breadth of your offering, utilizing configurable tools such as the branded fare matrix and calendar options.

B2C Consumer Web Booking Engine

LEONARDO Web B2Cenables traveler self-service through several features and functionality:

Booking Module

·         Complete bookings and cancels online.

·         Optional online exchange and refund capabilities

·         +/- 3 days alternative date display covering one week options with easy to changes dates using arrows

·         Once fare selected, customer is taken to the select page and an opportunity for up sell

·         Insurance, hotel and railway booking modules

·         Robust shopping and pricing tools.

·         Flexibility to search by itinerary or price

·         All available flights displayed on one page with fares for both Outbound and Return

·         Select from one-way, round trip or multiple destination searches and by cabin class.

·         Travel components may be multi-leg, multi-segment

·         Configurable day-of-travel booking, columns and sorting options

·         Interactive calendar.

·         Assign multiple Special Service Request (SSR) codes to passengers, based on availability.

·         Optional Special Service Request (SSR) fees.

·         Support for passenger types, including discounts.

·         Search Again feature to retain previous query settings.

·         Display selected travel components and fares prior to purchase.

·         Optional “I Agree To Terms” enforcement check box.

·         Display of confirmed or held booking, including booking details.

·         Flight following interface.

·         Link to external pages, such as third-party payment providers and loyalty programs.

·         Self-service passenger moves without fee or fare change within a carrier-defined timeframe

Pricing/Promotions

·         Lowest fares highlighted for each day over date range

·         Online redemption of promotion code discounts.

·         Online redemption of vouchers.

·         Request a single fare class, single fare level or multiple fare levels.

·         Display of single or multiple fares per travel component.

·         Display of “Discounted Web” and “Regular Price” comparisons.

·         Fare display by passenger type.

·         Summary and detailed price quotes, including fee and tax breakdown.

·         Configurable fare rules display.

·         Configurable promotional fares, such as Buy One, Get One Free.

·         Directional fares.

Passenger Contact

·         Associate passenger titles with passenger types.

·         Configure the maximum number of passengers allowed per booking, by booking source.

·         Configure drop-down lists, input boxes and required fields for passenger and contact information.

·         Option to include infant name/age and adult passenger association in manifest comments.

Payments

·         Facilitates communication for credit card validation and authorization with Customer’s third party provider.

·         Configurable controls for pending and declined cards.

·         Configure and store data related to installment payments.

LEONARDO Web is fully integrated with LEONARDO Payment Solution offering airlines the option to have a unique economic relationship with their customers and reducing offline processes and enhancing customer experience.

LEONARDO Web can also be configured to integrate various types of online shoppers or provide separate channels for specific airline needs, such as corporations and travel agents, and provide a variety of profile types that the airline can enable to streamline the booking process. The various profile types supported include individual traveler profiles, business travel, corporation, corporate travel arranger, travel agency, and travel agent profiles. By providing separate channels, an airline can configure the solution to the specific needs of corporations and travel agents if a different marketing approach is desired.

LEONARDO Web’s key capabilities are described in the following pages.

Preferences of B2C Web Booking Engine

1) Proven platform with end-to-end online capabilities.

2) Flexible templates and design options with a wide range of customizable features.

·         Mix-and-match templates and components, configured and organized by the airline via a site administration tool

·         Flexibility to modify the booking flow, template layout, component selection, colors and text via an admin tool and cascading style sheets

·         Further differentiation available with airline-developed custom components

·         Support for 2 languages (English and Russian) with easy access and control over all text and translations.

3) Integrated with third-party content providers today.

·         Payment Service Providers

·         Ancillary Content Providers

·         Insurance Providers

·         Fraud Systems

·         Analytics Platforms

·         Profile / Loyalty Management Systems

4) All capabilities automatically exposed.

5) Used by leading airlines in over ___ markets across the globe with over ___ million annual bookings.

 The LEONARDO Web quality assurance team regularly tests all web applications including customizations on Internet Explorer 6-8, Mozilla Firefox, Opera, Safari and Google Chrome browsers to ensure all functionality is compatible with the majority of browsers available today. LEONARDO Web uses an open API based on Web Services and XML that is also available if you choose to use a third party for web booking engine development.

 Preferences of B2C Web Booking Engine

 1) Proven platform with end-to-end online capabilities.

2) Flexible templates and design options with a wide range of customizable features.

·         Mix-and-match templates and components, configured and organized by the airline via a site administration tool

·         Flexibility to modify the booking flow, template layout, component selection, colors and text via an admin tool and cascading style sheets

·         Further differentiation available with airline-developed custom components

·         Support for 2 languages (English and Russian) with easy access and control over all text and translations.

3) Integrated with third-party content providers today.

·         Payment Service Providers

·         Ancillary Content Providers

·         Insurance Providers

·         Fraud Systems

·         Analytics Platforms

·         Profile / Loyalty Management Systems

4) All capabilities automatically exposed.

5) Used by leading airlines in over ___ markets across the globe with over ___ million annual bookings.

 The LEONARDO Web quality assurance team regularly tests all web applications including customizations on Internet Explorer 6-8, Mozilla Firefox, Opera, Safari and Google Chrome browsers to ensure all functionality is compatible with the majority of browsers available today. LEONARDO Web uses an open API based on Web Services and XML that is also available if you choose to use a third party for web booking engine development.