Messaging system is the part of PSS Leonardo responsible for passenger SMS and e-mail notifications about booked flights’ operation changes events.
There are 4 different events impacted by the messaging system:
- Flight cancel
- Change of departure date / time / airport
- Change of service class
The main components of messaging system is:
- Events generation unit responsible for creating of events related messages after change of flights status in CRS Leonardo
- Messages sending unit responsible for physical delivery of previously created message by specified channel(s) (SMS and/or e-mail) with fixing status of the delivery
- Messaging Control Interface – WEB-application providing user interface for delivery statuses report, monthly messaging statistic and messaging control by flights.
Airlines have ability to flexible tune messages templates for each event.